HONESTY AND SECURITY IS OUR PRIORITY

1. Refund Eligibility

• Customers are eligible for refunds under the following conditions:

• The provider fails to show up for the appointment.

• The provider cancels the appointment at least 24 hours before the scheduled time.

• The service rendered is significantly different from what was agreed upon during booking.

• There is clear evidence of professional misconduct by the provider.

2. Requesting a Refund

To request a refund, the customer or provider must follow these steps:

1. Submit a Refund Request:

• Log in to your AMC account and navigate to the “Escrow Dashboard.”

• Select the transaction in question and click on “Request Refund.”

• Fill out the refund request form, providing detailed information about the reason for the refund request.

2. Provide Supporting Documentation:

• Attach any relevant documentation or evidence to support your refund claim (e.g., communication records, photographs, screenshots).

3. Submit the Request:

• Submit the completed refund request form for review.

3. Review and Resolution

Refund Review Process:

• Upon receiving a refund request, AMC will initiate an investigation to verify the details and supporting documentation.

• Both parties (provider and customer) will be contacted for additional information if needed.

• AMC aims to resolve refund requests within few moments.

Resolution Outcomes:

• Approved Refund: If the refund request is approved, the funds held in escrow will be released back to the customer’s account. The customer will be notified via email.

4. Special Circumstances

Disputed Transactions:

• In cases where there is a dispute between the provider and the customer that cannot be resolved through initial communication, AMC will intervene to mediate and reach a fair resolution.

Partial Refunds:

• In certain situations, partial refunds may be issued if the service was partially rendered or if both parties agree to a partial refund as a compromise.

5. Final Notes

• Non-Refundable Services: Any additional services, fees, or charges that are not related to the primary massage service (e.g., travel fees, equipment rental) are non-refundable unless explicitly stated otherwise.

• Changes to the Policy: AMC reserves the right to modify this refund policy at any time. Any changes will be communicated to users via email and will be effective immediately upon posting on our website.

If you have any questions or need further assistance, please contact our customer support team at (email)